Ledger.com/Start® | Getting Started — Ledger Support™

Welcome to your complete guide to getting started with Ledger® hardware wallets. If you’ve just purchased a Ledger device or are planning to secure your crypto assets, this step-by-step presentation-style guide will walk you through everything you need to know.

Whether you're new to cryptocurrency or an experienced investor, Ledger provides industry-leading security to protect your digital assets. Let’s get started.


🔐 What Is Ledger.com/Start®?

Ledger.com/Start® is the official onboarding page for setting up your Ledger hardware wallet safely and correctly. It ensures that:

  • You download authentic Ledger Live™ software
  • You initialize your device securely
  • You avoid phishing or counterfeit risks
  • You properly back up your recovery phrase

⚠️ Always use the official website when setting up your device.


📦 Step 1: Unbox and Verify Your Ledger Device

When you receive your Ledger hardware wallet (Ledger Nano S Plus™ or Ledger Nano X™), follow these checks:

✅ Inside the Box:

  • Ledger hardware wallet
  • USB cable
  • Recovery sheets
  • Instruction card
  • Keychain accessories (optional)

🔎 Important Security Check:

  • Ledger devices do not come with a pre-written recovery phrase.
  • If your box includes a pre-filled phrase, do not use the device.
  • The device should power on and allow you to configure it from scratch.

Ledger devices use a Secure Element chip for maximum protection.


💻 Step 2: Download Ledger Live™

To manage your crypto assets, you need Ledger Live™, the official companion app.

🔽 How to Download:

  1. Visit Ledger.com/Start®
  2. Select your device model
  3. Choose your operating system (Windows, macOS, Linux, iOS, Android)
  4. Download and install Ledger Live™

Ledger Live allows you to:

  • Install apps for different cryptocurrencies
  • Check balances in real time
  • Send and receive crypto securely
  • Buy, sell, swap, and stake assets
  • Manage NFTs

⚙️ Step 3: Initialize Your Ledger Device

After installing Ledger Live:

🔌 Connect Your Device

  • Plug your Ledger into your computer or mobile device
  • Power it on

🆕 Choose Setup Option

You will see two options:

  • Set up as new device
  • Restore from recovery phrase

If you’re new, choose Set up as new device.


🔑 Step 4: Create a Secure PIN Code

Your PIN code protects physical access to your wallet.

🔐 PIN Tips:

  • Choose a 4–8 digit PIN
  • Avoid simple combinations (1234, 0000, birthdates)
  • Never share your PIN with anyone

If someone enters the wrong PIN three times, the device resets for security.


📝 Step 5: Write Down Your Recovery Phrase

This is the most important step.

Your Ledger device will generate a 24-word recovery phrase.

⚠️ Critical Security Rule:

  • Write it down on the provided recovery sheet
  • Store it offline in a secure location
  • Never take a photo of it
  • Never store it digitally
  • Never share it with anyone

Your recovery phrase is the only backup of your crypto assets.
If lost, your funds cannot be recovered.


🔄 Step 6: Confirm Your Recovery Phrase

Ledger will ask you to confirm the words in order.

This ensures:

  • You wrote them correctly
  • You can restore access if needed

Take your time during this step.


📲 Step 7: Install Crypto Apps

Now you’re ready to add crypto accounts.

Inside Ledger Live:

  1. Go to Manager
  2. Allow access on your device
  3. Install apps (Bitcoin, Ethereum, etc.)
  4. Add accounts

Each cryptocurrency requires its own app.


💰 Step 8: Send & Receive Crypto

📥 To Receive:

  • Open Ledger Live
  • Click “Receive”
  • Select account
  • Verify address on your device screen
  • Share the verified address

📤 To Send:

  • Click “Send”
  • Enter recipient address
  • Confirm transaction on device screen

Always verify transaction details on your Ledger device screen — not just your computer.


🛡️ Why Ledger Is Secure

Ledger devices protect your private keys by:

  • Storing them offline (cold storage)
  • Using a Secure Element chip
  • Requiring physical confirmation for transactions
  • Keeping recovery phrases offline

Even if your computer has malware, your private keys remain protected.


🚨 Common Security Tips

  • Only use Ledger.com/Start® for setup
  • Ignore emails asking for your recovery phrase
  • Ledger Support™ will never ask for your 24 words
  • Double-check URLs to avoid phishing
  • Keep firmware updated via Ledger Live

🔄 What If You Lose Your Device?

If your Ledger is lost or damaged:

  1. Purchase a new Ledger device
  2. Choose “Restore from recovery phrase”
  3. Enter your 24 words

Your funds will reappear.

Without the recovery phrase, access is permanently lost.


🌍 Supported Cryptocurrencies

Ledger supports 5,000+ coins and tokens including:

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Solana (SOL)
  • XRP
  • Cardano (ADA)
  • USDT / USDC
  • Polygon (MATIC)
  • NFTs

Support varies by device model.


📊 Advanced Features

Ledger Live also offers:

  • Crypto staking
  • NFT management
  • DeFi integrations
  • Portfolio tracking
  • Buy/Sell via partners
  • Swap functionality

These services may vary by region.


🎯 Final Checklist Before Using Your Wallet

✔ PIN created
✔ 24-word phrase written safely
✔ Apps installed
✔ Ledger Live verified
✔ Test transaction completed

Once done, your crypto is protected with hardware-level security.


❓ Frequently Asked Questions (FAQs)

1. Is Ledger.com/Start® the only safe setup page?

Yes. Always use the official Ledger website to download Ledger Live and begin setup. Avoid third-party links.


2. Can Ledger recover my funds if I lose my recovery phrase?

No. Ledger does not store your recovery phrase. If lost, your funds cannot be restored.


3. What happens if I enter the wrong PIN?

After three incorrect attempts, the device resets. You will need your 24-word recovery phrase to restore access.


4. Can I use Ledger without Ledger Live?

Ledger Live is the official interface, but advanced users may connect Ledger devices to supported third-party wallets for certain assets.


5. Is Ledger safe from hackers?

Yes. Ledger stores private keys offline inside a Secure Element chip. However, users must protect their recovery phrase to maintain security.

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