Ledger.com/Start® | Getting Started — Ledger Support™
Welcome to your complete guide to getting started with Ledger® hardware wallets. If you’ve just purchased a Ledger device or are planning to secure your crypto assets, this step-by-step presentation-style guide will walk you through everything you need to know.
Whether you're new to cryptocurrency or an experienced investor, Ledger provides industry-leading security to protect your digital assets. Let’s get started.
🔐 What Is Ledger.com/Start®?
Ledger.com/Start® is the official onboarding page for setting up your Ledger hardware wallet safely and correctly. It ensures that:
- You download authentic Ledger Live™ software
- You initialize your device securely
- You avoid phishing or counterfeit risks
- You properly back up your recovery phrase
⚠️ Always use the official website when setting up your device.
📦 Step 1: Unbox and Verify Your Ledger Device
When you receive your Ledger hardware wallet (Ledger Nano S Plus™ or Ledger Nano X™), follow these checks:
✅ Inside the Box:
- Ledger hardware wallet
- USB cable
- Recovery sheets
- Instruction card
- Keychain accessories (optional)
🔎 Important Security Check:
- Ledger devices do not come with a pre-written recovery phrase.
- If your box includes a pre-filled phrase, do not use the device.
- The device should power on and allow you to configure it from scratch.
Ledger devices use a Secure Element chip for maximum protection.
💻 Step 2: Download Ledger Live™
To manage your crypto assets, you need Ledger Live™, the official companion app.
🔽 How to Download:
- Visit Ledger.com/Start®
- Select your device model
- Choose your operating system (Windows, macOS, Linux, iOS, Android)
- Download and install Ledger Live™
Ledger Live allows you to:
- Install apps for different cryptocurrencies
- Check balances in real time
- Send and receive crypto securely
- Buy, sell, swap, and stake assets
- Manage NFTs
⚙️ Step 3: Initialize Your Ledger Device
After installing Ledger Live:
🔌 Connect Your Device
- Plug your Ledger into your computer or mobile device
- Power it on
🆕 Choose Setup Option
You will see two options:
- Set up as new device
- Restore from recovery phrase
If you’re new, choose Set up as new device.
🔑 Step 4: Create a Secure PIN Code
Your PIN code protects physical access to your wallet.
🔐 PIN Tips:
- Choose a 4–8 digit PIN
- Avoid simple combinations (1234, 0000, birthdates)
- Never share your PIN with anyone
If someone enters the wrong PIN three times, the device resets for security.
📝 Step 5: Write Down Your Recovery Phrase
This is the most important step.
Your Ledger device will generate a 24-word recovery phrase.
⚠️ Critical Security Rule:
- Write it down on the provided recovery sheet
- Store it offline in a secure location
- Never take a photo of it
- Never store it digitally
- Never share it with anyone
Your recovery phrase is the only backup of your crypto assets.
If lost, your funds cannot be recovered.
🔄 Step 6: Confirm Your Recovery Phrase
Ledger will ask you to confirm the words in order.
This ensures:
- You wrote them correctly
- You can restore access if needed
Take your time during this step.
📲 Step 7: Install Crypto Apps
Now you’re ready to add crypto accounts.
Inside Ledger Live:
- Go to Manager
- Allow access on your device
- Install apps (Bitcoin, Ethereum, etc.)
- Add accounts
Each cryptocurrency requires its own app.
💰 Step 8: Send & Receive Crypto
📥 To Receive:
- Open Ledger Live
- Click “Receive”
- Select account
- Verify address on your device screen
- Share the verified address
📤 To Send:
- Click “Send”
- Enter recipient address
- Confirm transaction on device screen
Always verify transaction details on your Ledger device screen — not just your computer.
🛡️ Why Ledger Is Secure
Ledger devices protect your private keys by:
- Storing them offline (cold storage)
- Using a Secure Element chip
- Requiring physical confirmation for transactions
- Keeping recovery phrases offline
Even if your computer has malware, your private keys remain protected.
🚨 Common Security Tips
- Only use Ledger.com/Start® for setup
- Ignore emails asking for your recovery phrase
- Ledger Support™ will never ask for your 24 words
- Double-check URLs to avoid phishing
- Keep firmware updated via Ledger Live
🔄 What If You Lose Your Device?
If your Ledger is lost or damaged:
- Purchase a new Ledger device
- Choose “Restore from recovery phrase”
- Enter your 24 words
Your funds will reappear.
Without the recovery phrase, access is permanently lost.
🌍 Supported Cryptocurrencies
Ledger supports 5,000+ coins and tokens including:
- Bitcoin (BTC)
- Ethereum (ETH)
- Solana (SOL)
- XRP
- Cardano (ADA)
- USDT / USDC
- Polygon (MATIC)
- NFTs
Support varies by device model.
📊 Advanced Features
Ledger Live also offers:
- Crypto staking
- NFT management
- DeFi integrations
- Portfolio tracking
- Buy/Sell via partners
- Swap functionality
These services may vary by region.
🎯 Final Checklist Before Using Your Wallet
✔ PIN created
✔ 24-word phrase written safely
✔ Apps installed
✔ Ledger Live verified
✔ Test transaction completed
Once done, your crypto is protected with hardware-level security.
❓ Frequently Asked Questions (FAQs)
1. Is Ledger.com/Start® the only safe setup page?
Yes. Always use the official Ledger website to download Ledger Live and begin setup. Avoid third-party links.
2. Can Ledger recover my funds if I lose my recovery phrase?
No. Ledger does not store your recovery phrase. If lost, your funds cannot be restored.
3. What happens if I enter the wrong PIN?
After three incorrect attempts, the device resets. You will need your 24-word recovery phrase to restore access.
4. Can I use Ledger without Ledger Live?
Ledger Live is the official interface, but advanced users may connect Ledger devices to supported third-party wallets for certain assets.
5. Is Ledger safe from hackers?
Yes. Ledger stores private keys offline inside a Secure Element chip. However, users must protect their recovery phrase to maintain security.